Well done Vallejo!
They replied to me, which is an unusual thing in this business...here is what they said:
Hello. Thank you for letting us in on this. We don’t know how to get an answer into that forum. We would like to ask “Clover” to send us the green color “Game Color” , and if not possible, to send us the color number? At any rate, we would recommend our “Diluyente – Thinner” Game Color Ref. 72073 to thin down the colors, rather than water, because water comes in many different (and some surprising) states, depending on where you live. Our Thinner has the same consistency as the color, and will support the pigments evenly, whereas when water is used, colours made with various pigments will have the heavier pigment sink and/or separate quickly.
But of course something may be wrong with the color as well. We keep samples of each batch, and a priori these are fine. Transport and storage conditions, freezing and thawing, extreme heat or cold, all these may affect a product.
Anyway, sorry to hear that something is not as it should be! Cordially, Vallejo.
-----Mensaje original-----
De: Steveapted@aol.com [mailto:Steveapted@aol.com]
Enviado el: miércoles, 30 de agosto de 2006 21:32
Para: vallejo@acrylicosvallejo.com
Asunto: Paint separation?
Clover..do you think you could do as they request?
This is their email:
vallejo@acrylicosvallejo.com
Props for the prompt response though!