Shop Ticket - How long before an answer?

[TheSnake]

Hi,

I opened a ticket (PIH-76955) yesterday about a mistake in my last order and haven't received a reply so far. Is it normal?

Thanks

Richard

 

[Chern Ann]

Typically it'll be responded by the next business day if received after hours or on weekends.

 

[TheSnake]

Thank you.

Like you said I just needed to be a little more patient.