Forge-World
- Thread starter Talion
- Start date
Clearly you haven\'t done any research on the subject before dropping a bunch of cash.
So basically Forgeworld has been super swamped with orders since the Apocalypse game came out for 40k. Most of the big ticket 40k items are backlogged, and other orders are probably being effected as well.
By all means send an email if you want to, but it\'s been pretty common knowledge that they have been a lot slower processing orders as of late. I wouldn\'t panic yet, and in my experience they are pretty good with emails.
So basically Forgeworld has been super swamped with orders since the Apocalypse game came out for 40k. Most of the big ticket 40k items are backlogged, and other orders are probably being effected as well.
By all means send an email if you want to, but it\'s been pretty common knowledge that they have been a lot slower processing orders as of late. I wouldn\'t panic yet, and in my experience they are pretty good with emails.
freakinacage
New member
i have loads of problems with orders this year. have ordered form a few different companies, including ones i have used in the past and they have all taken ages. for me i reckon it\'s my local p.o. depot
drop fw a line to see what the hell is going on.
drop fw a line to see what the hell is going on.
Well, Read the small print 
1) It says that they have a lot of orders and it takes them at least 28 days to complete them
2) It says that they have a lot of orders and on some items it takes even longer then this
From my own experience. The order was placed on December 1 2007, the first half I received on January 10th 2008, the second on February 15th 2008.
FW indeed charges immediately after you place your order. AFAIK, in UK they don\'t have this rule that you cannot be charged until order is completed. Yes, I agree, that with the time it takes them to complete orders these charges pretty much become short-term credits for which you as a creditor don\'t accumulate any interests. Yet, whatever can you do? They are a monopoly so, alas, take it or leave it
Don\'t send them e-mails - it is pointless; you will get an automated response two weeks later. Calling them makes more sense at least they can appraise you on the status of your order.
1) It says that they have a lot of orders and it takes them at least 28 days to complete them
2) It says that they have a lot of orders and on some items it takes even longer then this
From my own experience. The order was placed on December 1 2007, the first half I received on January 10th 2008, the second on February 15th 2008.
FW indeed charges immediately after you place your order. AFAIK, in UK they don\'t have this rule that you cannot be charged until order is completed. Yes, I agree, that with the time it takes them to complete orders these charges pretty much become short-term credits for which you as a creditor don\'t accumulate any interests. Yet, whatever can you do? They are a monopoly so, alas, take it or leave it
Don\'t send them e-mails - it is pointless; you will get an automated response two weeks later. Calling them makes more sense at least they can appraise you on the status of your order.
parvusmachina
New member
My understanding is that they are VERY far behind on orders. I would keep emailing them and you might get an answer as to when you can expect to receive your stuff.
I have to wait another month yet for some brass etched stuff.:cussing:
I have to wait another month yet for some brass etched stuff.:cussing:
Talion
New member
it\'s not the waiting I mind, if they are back logged fair enough, but take my money first and then tell me I got to wait longer than what is already a stupidly long time 29 days!! that\'s a big NO NO for me.
How much of peoples money have they got gaining interest when those payers are still awaiting goods they are entitled too.
How much of peoples money have they got gaining interest when those payers are still awaiting goods they are entitled too.
veggiemanuk
New member
Sorry but I fail to see the problem, We place our order, our money is taken, our order is processed and we get our goods, simple, even if it takes a few weeks\\months. You can always cancel your order and get your money back.
If you realy want the stuff from FW does it realy matter that much when they take your cash? so long as you get the goods you ordered there realy is\'nt anything worth complaining about.
Some people are just never satisfied
If you realy want the stuff from FW does it realy matter that much when they take your cash? so long as you get the goods you ordered there realy is\'nt anything worth complaining about.
Some people are just never satisfied
Originally posted by veggiemanuk
Sorry but I fail to see the problem, We place our order, our money is taken, our order is processed and we get our goods, simple, even if it takes a few weeks\\months. You can always cancel your order and get your money back.
If you realy want the stuff from FW does it realy matter that much when they take your cash? so long as you get the goods you ordered there realy is\'nt anything worth complaining about.
Some people are just never satisfied
Well, I will try to explain. If it takes you that long to complete an order yet you still collect payment before you even start than one have to ask, what is happening with all this funds while we are waiting.
If you know that you have 3-4 months of delay you can as well put this money on CD, get your 4-5% and by doing so to increase your margin considerably. Problem is, it happens to be illegal and it changes our relationship from buyer-seller to creditor (me) - debtor (them). As a creditor, I am at least entitled to certain interests to service my credit and to compensate my inability to use this money for something else.
In principle, this situation is usually resolved by \"back-ordering\" unavailable item. In this case you accept order, but do not charge, until order is actually available. Sometimes, sellers/manufacturers to protect themselves include either \"no cancellation\" clause for such items or charge small amount. This is how many GW pre-orders work. They charge you several dollars right away and the rest upon shipping.
As I said though, I am not sure whether in UK vendor/manufacturer actually obligated to charge you upon completion or they can do it in advance. In principle they can consider this as a commission
EArkham
Necromancer
Dammit, had to login to respond to this. Hee.
I placed an order through The Warstore back in December, too. Have received nothing, though Neal at the Warstore has been very prompt at returning emails. He\'s expressed some frustration (to say the least) at Forgeworld as well. Warstore has offered to refund me, which I haven\'t yet taken them up on (the order is for a client, so I have to work out some details with them before I give up on the Forgeworld order).
I was also told that Forgeworld has been filling orders haphazardly, sending stuff out to people who placed their orders later and ignoring earlier orders for the same product.
In light of that, a three month delay is frankly ridiculous. And especially so for someone like me whose income depends heavily on completing commission work.
Kep
I placed an order through The Warstore back in December, too. Have received nothing, though Neal at the Warstore has been very prompt at returning emails. He\'s expressed some frustration (to say the least) at Forgeworld as well. Warstore has offered to refund me, which I haven\'t yet taken them up on (the order is for a client, so I have to work out some details with them before I give up on the Forgeworld order).
I was also told that Forgeworld has been filling orders haphazardly, sending stuff out to people who placed their orders later and ignoring earlier orders for the same product.
In light of that, a three month delay is frankly ridiculous. And especially so for someone like me whose income depends heavily on completing commission work.
Kep
Really simple solutions to thier woes.
Have someone at Forgeworld just keep track of the orders.
Haven\'t been filled in a week? Send an email to explain why.
Haven\'t been filled in a month? Just communicate with your customers.
AND..don\'t charge the buyer until the order is filled.
Customer service is really a no brainer at times.
Have someone at Forgeworld just keep track of the orders.
Haven\'t been filled in a week? Send an email to explain why.
Haven\'t been filled in a month? Just communicate with your customers.
AND..don\'t charge the buyer until the order is filled.
Customer service is really a no brainer at times.
veggiemanuk
New member
Sorry but in the UK it is STANDARD PRACTICE to charge before fulfilling an order except when otherwise stated. Forge World being a UK based company will follow this practice.
As others have said, ever since the launch of Apocalypse FW have been flooded with orders and I doubt even FW expected it. My understanding is that because FW products are so specialised they do not cary ready cast stock on many, if not all of their lines, factor that together with a mad rush into them trying desperatly hard to fulfill orders and im sure you can understand why they are having problems.
Hell, they have even put a notice on thier website explaining the problem.
What is it with some people that as soon as the slightest thing doesnt go their way they throw a tantrum, this is not directed at the OP in any way but please, have a little patience guys and stop throwing your toys out of the cot.
As others have said, ever since the launch of Apocalypse FW have been flooded with orders and I doubt even FW expected it. My understanding is that because FW products are so specialised they do not cary ready cast stock on many, if not all of their lines, factor that together with a mad rush into them trying desperatly hard to fulfill orders and im sure you can understand why they are having problems.
Hell, they have even put a notice on thier website explaining the problem.
What is it with some people that as soon as the slightest thing doesnt go their way they throw a tantrum, this is not directed at the OP in any way but please, have a little patience guys and stop throwing your toys out of the cot.
At the risk of stoking the flames I have to say that my experience with the FW staff is one I\'d rather forget. The last time I bought some stuff direct from them up at HQ the standard practice for staffers was that you\'d go and pay for it at their office and collect it directly from the warehouse. The impression that they gave off was that they couldn\'t organise a pissup in a brewery. On the one hand you had *nameless* smarming down the phone to an American one minute and then using a completely different and less obsequious tone with a British guy the next. When I jokingly commented on it he turned on me and said \"it\'s how they expect to be treated, you wouldn\'t understand\".
After paying for my stuff I headed over to the warehouse (AKA the shack) to pick up my stuff. Instead of helpfully picking my order out for me the entire warehouse staff were sitting on their arses playing Ultima online (this was a while ago) and I was told to go find it for myself. I could kind of understand it if it had been lunchtime or something but this was 4 o\'clock in the afternoon...
Admittedly this was some time ago before they moved their offices and presumably got a bigger department. Maybe I caught them on a bad day but other accounts from different sources just go to reinforce my oppinion of them.
It\'s probably completely different there now.......
.... World of Warcraft instead of Ultima Online for instance
After paying for my stuff I headed over to the warehouse (AKA the shack) to pick up my stuff. Instead of helpfully picking my order out for me the entire warehouse staff were sitting on their arses playing Ultima online (this was a while ago) and I was told to go find it for myself. I could kind of understand it if it had been lunchtime or something but this was 4 o\'clock in the afternoon...
Admittedly this was some time ago before they moved their offices and presumably got a bigger department. Maybe I caught them on a bad day but other accounts from different sources just go to reinforce my oppinion of them.
It\'s probably completely different there now.......
.... World of Warcraft instead of Ultima Online for instance
Beelzebrush
New member
hmmm... I\'m not sure you a right here, it\'s certainly not standard practice (bad practice definitely - best practice definitely not). Most retailers take take payment from a card at the point of dispatch if the item is not in stock... and not at the point of order. If the company cannot fulfill your order within 28 days it shouldn\'t be taking your money. I\'d say the OP has every reason to be pissed off. Having said that, if there\'s a notice on the website about order delays, it would probably be wise to send an email first to avoid annoyance.
Most places do unless its an American origin in my experience. When i have ordered online the only place that charges when dispatched is amazon. Blackwells and littlewoods (most to recent places) both charged when i completed the order.
And in FW case i would think they would charge as they are casting the model to fulfill the order. Considering that they posted on the website the delay i kinda feel theres little argument.
Its a pain defo but these things happen.
demonherald
New member
I must have been lucky.. personally never had a problem with FW.. the Exception being last year a customer of mine in the us ordered some stuff to be delivered direct to me.. one of the items that came was wrong.. gave them a call and they sorted it there and then sending me the right item that arrived two days later and letting me keep the wrongly sent one FOC...
generulpoleaxe
New member
yep, they may have sent me miss cast stuff each time but after a friendly phone call they have always sorted it straight away.
emailing them is pointless, get them on the phone, they are more than helpfull as long as you are polite and honest.
emailing them is pointless, get them on the phone, they are more than helpfull as long as you are polite and honest.
Dragonsreach
Super Moderator
Yep a polite phone call is the best policy and as I\'ve stated in another thread this week if you can use you local GW store as a verification of your problem it helps a great deal.
